Returns & Exchanges
At Nivada Grenchen, we want you to be completely satisfied with your timepiece. If your purchase does not meet your expectations, we offer a 14-day return window for unworn watches in their original packaging.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and shipping instructions.
Prepare the Package
Carefully pack the watch in its original presentation box, ensuring all protective films, tags, and warranty cards are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label and drop off the package at an authorized courier location; we recommend obtaining a tracking receipt for your records.
Inspection and Refund
Once our watchmakers verify the item's condition, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing